Time-of-Use Peak Pricing 4–9 p.m. Every Day (ETOU-C)
MCE is participating in a statewide Time-of-Use rate plan program with PG&E and other California investor-owned utilities. Starting in April 2018, approximately 5% of MCE residential customers will be transitioned from their existing, non-TOU rate (i.e., E-1 rate) to a new TOU rate with time-variant pricing (called Peak Pricing 4–9 p.m. Every Day, or ETOU-C for short). The intent is to reduce peak stress on the electric grid. Customers may decline to participate in the program and remain on a non-TOU rate plan, or choose another rate plan.
Check the Hour Before Using Power
Try It for One Year with Bill Protection
You can try the ETOU-C rate plan for the first 12 months with automatic bill protection. If you pay more on the generation portion of your electric bill than you would have on your current rate plan, we will credit you the difference at the end of the first 12 months. If you decide you are not satisfied on this rate plan, you can switch to another rate plan at any time, and you will still be eligible for bill protection for the months that you were on the ETOU-C rate plan. Some accounts may not be eligible for full bill protection.
MCE will provide bill protection for the electric generation portion of the bill for customers on the ETOU-C rate. If eligible, you will receive bill protection for the months you were on the rate, for a maximum of 12 months. Bill protection will come in the form of a bill credit on your PG&E bill.
To be eligible for bill protection, you must meet one of the following requirements:
- You were enrolled in the ETOU-C rate for a full 12 months
- You were enrolled in the ETOU-C rate, but voluntarily withdrew from ETOU-C
- You were enrolled in the ETOU-C rate before installing solar panels
- You were enrolled in the ETOU-C rate and later moved or opted out of MCE service
- You voluntarily enrolled in the ETOU-C rate and do not have solar panels
If eligible, you will receive bill protection as follows:
- Customers who remain on the ETOU-C rate for 12 months will receive bill protection in the form of a credit on their PG&E bill in July or August 2019.
- Customers who were on the ETOU-C rate, but withdrew from ETOU-C or enrolled in Net Energy Metering (NEM) prior to the end of 12 months, will receive bill protection for the months they were enrolled in the ETOU-C rate. Bill protection will be issued on a quarterly basis after the customer withdraws from ETOU-C.
- Customers who voluntarily enroll in the ETOU-C rate (and do not have solar panels) will receive bill protection for the months they are on the ETOU-C rate for a maximum of 12 months. If a customer voluntarily enrolls in the ETOU-C rate and does not have solar panels, and later changes rates, bill protection will be issued on a quarterly basis for the months the customer was on the ETOU-C rate (after the customer leaves ETOU-C). The last day to voluntarily enroll in the ETOU-C rate and receive bill protection is March 31, 2019.
Solar (Net Energy Metering) Customers
If you install solar panels after being enrolled in the ETOU-C rate, you are eligible for bill protection for the months that you are on the ETOU-C rate. If you are automatically enrolled in the ETOU-C rate and you are an existing Net Energy Metering customer, you are eligible for bill protection for the months that you are on the ETOU-C rate. However, Net Energy Metering customers who voluntarily enroll in the ETOU-C rate are not eligible for bill protection.
Moving or Opting Out of MCE Service
When a customer opts out of MCE service or moves (either within or outside of MCE’s service area), MCE no longer has access to the customer’s bill. Customers who move or opt out will receive bill protection in the form of a USPS-mailed check. To receive a check for bill protection, the customer who moved or opted out of MCE service must request a check in writing.
Bill protection check requests can made via email at: info@mceCleanEnergy.org or mail at:
MCE Bill Protection Request
1125 Tamalpais Avenue
San Rafael, CA 94901
Requests must include:
- Customer name
- First six digits of the PG&E account number eligible for bill protection
- Service address for the account eligible for bill protection
- Contact phone number for the account eligible for bill protection
- Email address
- Current mailing address for the check
Checks will be mailed after a move or opt-out on a quarterly basis, in the quarter following the written request for bill protection.
Or, You Can Choose Another Rate Plan
MCE understands that every household is unique, and so is the way you use energy. That’s why we have rate plan options for you to choose from. You can stay on your current rate plan or choose a different rate plan. Visit pge.com/TOUchoice for a custom rate comparison that shows the best rate for you. Please note that you must change your rate plan through PG&E.
In April 2018, approximately 5% of MCE’s residential customers will be automatically transitioned to the Time-of-Use Peak Pricing 4–9 p.m. Every Day rate plan for 12 months. Time-of-Use Peak Pricing 4–9 p.m. Every Day, or ETOU-C for short, is a rate plan with seasonal and time-variant pricing, with the intent of reducing peak stress on the electric grid. Customers may decline to participate in ETOU-C and remain on a non-Time-of-Use (TOU) rate plan or choose another rate plan.
In 2015 the California Public Utilities Commission (CPUC) voted to adopt Residential Rate Reform, which enacted a series of changes to residential rate structures to simplify electric rates for all customers. In 2019, most residential electric customers (regardless of electric generation provider) are expected to transition to a Time-of-Use (TOU) rate plan where the price of electricity will vary depending on the time of day and season in which it’s used.
Time-of-Use rate plans better align the price of energy with the cost of energy at the time it is produced. Lower rates during partial-peak and off-peak hours offer an incentive for customers to shift energy use away from more expensive peak hours, which can help you save money and reduce strain on the electric grid.
You can view your personalized rate plan options and choose another rate plan at pge.com/TOUchoice, or you can call 1 (866) 743-7945 for rate information.
After April 2019, you will remain on the ETOU-C rate unless you choose another rate. Your bill protection will end at that time.
You can call MCE’s customer service team at 1 (866) 632-3674 Monday – Friday from 7am – 7pm or PG&E’s ETOU-C customer service line at 1 (866) 743-7945.
Before, on a flat electric rate, the only way to reduce your bills was to simply use less electricity. On a Time-of-Use rate, you can lower your bill by shifting when you use energy to off-peak hours. Rates during off-peak hours of the day are lower than the rates during the peak hours of 4 – 9 p.m. daily. This puts you in the driver’s seat so you can have more control over your bills.
Bill protection allows you to try the ETOU-C rate plan risk-free for the first 12 months. If you pay more on the generation portion of your electric bill than you would have on your current rate plan, we will credit you the difference at the end of the first 12 months. Some accounts may not be eligible for full bill protection. Learn more about bill protection.
Still have questions?
Call PG&E at 1 (866) 743-7945 Monday – Friday from 8am – 5pm, or email MCE at info@mceCleanEnergy.org.