Terms & Conditions of Service

Rates

MCE electric generation rates are stable and cost–competitive. Any changes to MCE rates will be adopted at duly noticed public MCE Board meetings. Changes to PG&E or MCE rates will impact cost comparisons between MCE and PG&E. PG&E charges MCE customers a monthly Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge. These fees are always included in our cost comparisons. View MCE rates and PG&E cost comparisons or call 1 (888) 632–3674 for more information. These rates and cost comparisons may change over time. Financial assistance programs like CARE (California Alternative Rates for Energy), FERA (Federal Electric Rate Assistance) and Medical Baseline Allowance remain the same with MCE. If you are enrolled in any of these programs with PG&E, you will continue to be enrolled if you choose MCE.

Billing

You will receive a single monthly bill from PG&E which will include MCE’s electric generation charge. MCE’s electric generation charge replaces PG&E’s electric generation charge. MCE’s charge is not a duplicate charge or extra fee. PG&E will continue to charge for electric delivery services. If you opt out of MCE, PG&E will resume charging you for electric generation.

Enrollment

California State Assembly Bill 117, passed and signed into law in 2002, requires that Community Choice Aggregation programs like MCE operate as the primary electric generation service provider through an automatic enrollment process. Accounts within MCE’s service area are automatically enrolled with MCE’s Light Green 52% renewable energy service unless they account holder chooses to opt out or sign up for Deep Green 100% renewable energy. Account holders may request to opt out at any time. Account holders may also choose Deep Green 100% renewable energy. To opt out, or to sign up for Deep Green, call 1 (888) 632–3674 or visit www.mceCleanEnergy.org. Please have your PG&E account information on hand to process your request.

Opt Out

You may request to opt out of MCE at any time by calling 1 (888) 632–3674 or by clicking here. Please have your PG&E account information on hand to process your request. If you do not opt out before MCE service starts or within 60 days after MCE service starts you will be subject to the payment of a one–time administrative fee ($5 residential and $5–25 commercial), will not have the option to return to MCE for one year and will be subject to PG&E’s terms and conditions of service. For information on PG&E’s terms and conditions click here. You will not be charged an administrative fee if you opt out before MCE service starts or within the first 60 days after your enrollment with MCE, or if you cancel electric service. Your opt out request must be received five business days prior to your account meter read date in order to switch service to PG&E before your next billing cycle begins. Your account will be transferred to PG&E on your meter read date and cannot be transferred during a billing cycle. You will be charged for all electricity procured by MCE on your behalf prior to the cancellation or transfer of electric service to PG&E.

Failure to Pay

MCE may transfer your account to PG&E upon 14 calendar days’ written notice to you if you fail to pay your bill. If your service is transferred you will be required to pay the termination fee described above.

MCE is a not–for–profit, community based organization and is governed by a Board of Directors of elected officials from Marin County, Unincorporated Napa County and the Cities of Benicia, El Cerrito, Richmond and San Pablo. We’re committed to protecting customer privacy. Learn more at mceCleanEnergy.org/privacy.