Terms & Conditions

/Terms & Conditions
Terms & Conditions2019-04-01T11:03:43-07:00

Terms & Conditions of Service

Rates

MCE electric generation rates are stable and cost–competitive. Financial assistance programs like CARE (California Alternate Rates for Energy), FERA (Family Electric Rate Assistance), and Medical Baseline Allowance remain the same for MCE customers. If you are enrolled in any of these programs with PG&E, you will continue to be enrolled if you choose MCE. Any changes to MCE rates will be adopted at duly noticed public MCE Board meetings. Changes to PG&E or MCE rates impact cost comparisons. PG&E charges MCE customers a monthly Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge. These fees are always included in cost comparisons. View MCE rates and PG&E cost comparisons or call 1 (888) 632–3674 for more information. PG&E and MCE rates and cost comparisons may change over time.

Billing

You will receive a single monthly bill from PG&E. The bill will include charges for PG&E electric delivery and MCE electric generation. MCE’s electric generation charge will replace PG&E’s electric generation charge. MCE’s charge is not an extra fee. If you opt out of MCE, PG&E will resume charging you for electric generation.

Enrollment

MCE, a not–for–profit, public agency, is the primary electric generation provider in your community. California State Assembly Bill 117, passed and signed into law in 2002, requires that community choice programs like MCE operate as the primary electric generation service provider through an automatic enrollment process. Your account was enrolled with MCE’s Light Green 60% renewable energy service. You may request to opt out at any time. You may also choose MCE’s Deep Green 100% renewable energy. To opt out, or to sign up for Deep Green, call 1 (888) 632–3674 or click here. Please have your PG&E account number on hand.

Opt Out

You may request to opt out of MCE to buy PG&E’s electric generation at any time by calling 1 (888) 632–3674 or by clicking herePlease have your PG&E account number on hand so that we may process your request. If you do not opt out within 60 days after MCE service starts, you will be subject to the payment of a one–time administrative fee ($5 residential or $25 commercial), will not have the option to return to MCE for one year, and will be subject to PG&E’s terms and conditions of service. For information on PG&E’s terms and conditions click hereYou will not be charged an administrative fee if you opt out before MCE service starts, within the first 60 days after your enrollment with MCE, or if you cancel electric service. In order to switch electric generation service to PG&E before your next monthly billing cycle, your opt out request must be received five business days before the billing cycle start date. Your account will be transferred to PG&E on the first day of your billing cycle and cannot be transferred during a billing cycle. You will be charged for all electricity procured by MCE on your behalf prior to the cancellation or transfer of service to PG&E.

Failure to Pay

MCE may transfer your account to PG&E upon 14 calendar days’ written notice to you if you fail to pay your bill. If your service is transferred, you will be required to pay the administrative fee described above.

Based in San Rafael and Concord, MCE is governed by a Board of Directors of elected officials representing Marin County and all of the cities and towns within it, Napa County and all of the cities and towns within it, unincorporated Contra Costa County, and the Cities and Towns of Benicia, Concord, Danville, El Cerrito, Lafayette, Martinez, Moraga, Oakley, Pinole, Pittsburg, Richmond, San Pablo, San Ramon, and Walnut Creek. We’re committed to protecting customer privacy. Learn more at mceCleanEnergy.org/privacy.