We may analyze aggregated, de-identified data and share these analyses at our discretion, including with marketing agencies, media agencies and analytics providers. These third parties will not be able to relate this data to identifiable individuals.
We may combine information from the Services together and with other information we obtain from our business records.
We may transfer to another entity or its affiliates or service providers some or all information about you in connection with or during negotiations of any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.
(888) 632-3674
MCE Customer Operations Team
1125 Tamalpais Avenue
San Rafael, CA 94901
MCE relies on partners to provide many features of our Services using data about your use of the Services and other sites. We and these partners use cookies for the following purposes:
Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, may not work, or may not work as designed. You may also be able to opt out of or block tracking by interacting directly with the third parties who conduct tracking through our Services.
You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance. Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your mobile device.
Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.
Your browser or device may include a “Do Not Track” functionality. At this time, MCE does not respond to browser “Do Not Track” signals.
PG&E provides customer information to MCE. When you use electricity service, usage data is collected via PG&E’s metering systems (including the SmartMeter system).
In order to provide greater security for you on MCE’s website, you may be asked to submit personal information such as your MCE account number, your PG&E account number, name, address, phone number and email address. You may also be asked to submit additional personal information or financial information in order to use certain specific services. Our goal is to protect all information you provide us on the website, as set forth in this Privacy Policy. To that end, we have provided 128 bit encryption on this website with an SSL certificate.
Other than for the exceptions noted in the above section, it is MCE’s policy to not release personal information about you to any other person or business entity without your prior written consent. Written consent may be obtained electronically. We encourage you to protect the confidentiality of your user name and password and other personally identifiable information that you access on MCE’s website.
You are responsible for your use of MCE’s website; therefore please use your own good judgment when choosing to share your user name or password with anyone who could use it to access your personal information without your permission.
We use customer information to administer your account and inform you about your energy usage, as well as to manage, provide, and improve our services and business operations including data management and customer service.
We use this information to generate the MCE charges on your customer billing statement and to communicate with you about specific programs or opportunities offered by MCE that may help you to lower your energy usage or realize other benefits. We may also aggregate data about your electric usage with other users in various formats so that the data becomes anonymous and cannot be identified directly with you.
For instance, aggregated data could be a summary of total energy usage for all homes and businesses in a certain geographic area or climate. Aggregated data is not subject to privacy restrictions and is used by us to manage, provide, and improve our services and business operations.
We ask you to provide personal information when you access customer services offered on the website, and that information enables us to provide you with better service. We may use this information to contact you to respond to an inquiry that you send to MCE or to keep you informed about MCE and its services. If you choose email as an approved method for communicating with us, then we will generally use your email to communicate with you.
In order to provide you with services offered on our website, or to complete transactions requested by you on the website, we may transfer you to outside services provided by third-party operators. In certain instances, the third-party content may be shown in such a way that it appears that you are still on MCE’s website. In such cases, we will have agreements with those third parties where they agree to maintain the confidentiality of your personal information and to use it only to help us serve you.
Other than for the exceptions noted in the above section, it is MCE’s policy to not release personal information about you to any other person or business entity without your prior written consent. Written consent may be obtained electronically.
MCE may share customer data with contractors and vendors for purposes of providing you services and operating our programs. In these cases, we require that the contractors or vendors agree to only use customer data for program operational purposes and to protect it under the same confidentiality and privacy standards that we apply to our own employees and operations. MCE does not release personal customer information for any other reason without your prior written consent, except as described below. MCE does not sell or provide personal customer information to third parties for their commercial benefit. MCE may release personal information without your prior written consent as follows:
MCE maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise necessitated by law or regulation. As a general policy, we collect and retain personal information in minimal quantities and for limited periods of time such that are reasonably necessary to provide electric services to you.
If you have questions, concerns, or would like to view your disclosed information, please contact our Customer Operations Team at:
info@mceCleanEnergy.org
(888) 632-3674
MCE Customer Operations Team
1125 Tamalpais Avenue
San Rafael, CA 94901
We share our customers’ concern that children’s privacy is important. We have areas of our website intended for the use of children containing information about energy and safety. We also provide free classroom materials for teachers on energy awareness and safety. We do not monitor the age of users of the website. However, if you are under the age of 18, you should not submit personal information on the website or any websites without the consent of your parent or guardian.
Contractors, please fill in all required fields below. Information must be submitted for each project for which you are requesting to reserve funds.
