Customers may opt out by phone at 1 (888) 632-3674 or online. Please have your PG&E bill or your PG&E account number and billing address on hand because we will need your account information in order to process your request.
Opt Out Fees
Customers in Concord, Danville, Martinez, Moraga, Oakley, Pinole, Pittsburg, San Ramon, and unincorporated Contra Costa County may request to opt out of MCE service any time after they receive the first notice in January. There is no charge for opting out of MCE before or within the first 60 days of service. If you request to opt out after 60 days of service with MCE (i.e. 60 days after April enrollment), a one-time administrative fee of $5 per residential account or $25 per commercial account will be applied to your electric bill. You will also be subject to PG&E’s terms and conditions of service, and PG&E will prohibit you from returning to MCE for one year.
Returning to MCE after Opting Out
Customers who opt out before MCE service starts in April or within the first 60 days of service may return to MCE service at any time. Customers who opt out after the first 60 days of service with MCE will be prohibited by PG&E from returning to MCE for one year.