Enrolling or Opting Out

Can I choose MCE now if I’m not already a customer?

Yes. Any resident or business in MCE’s service area can choose MCE’s renewable energy service. This includes: Marin and Napa Counties, unincorporated Contra Costa County, unincorporated Solano County and the Cities and Towns of Benicia, Concord, Danville, El Cerrito, Lafayette, Martinez, Moraga, Oakley, Pinole, Pittsburg, Richmond, San Pablo, San Ramon, and Walnut Creek. To check [...]

By |November 21st, 2015||

I moved to a new address. How do I sign up?

Establishing service is easy. Contact PG&E one week before you will need service at your new address to schedule an appointment: 1 (800) 743-5000 or visit PG&E's website. Customers starting new electric service accounts in our service area will start with our Light Green 60% renewable energy. We will mail you two notices within the [...]

By |November 21st, 2015||

Do I have to keep MCE as my electric provider if I live in its service area?

No. MCE supports your power to choose! Any customer may opt out of MCE service in order to choose PG&E service. The choice is yours.

By |November 21st, 2015||

Can I return to MCE after I opt out?

Customers who opt out before starting MCE service or within the first 60 days of MCE service may return to MCE service at any time. Customers who opt out after the first 60 days of service with MCE will be prohibited by PG&E from returning to MCE for one year.

By |November 21st, 2015||

Is there a fee to opt out?

There is no charge for opting out of MCE before or within the first 60 days of service. After the first 60 days of service, MCE will charge a one-time $5 (residential) or $25 (commercial) administrative fee.

By |November 21st, 2015||

How do I sign up for Deep Green 100% renewable energy?

Sign up for Deep Green online or by phone at 1 (888) 632-3674. Please have your PG&E bill account information on hand to complete your enrollment.

By |November 21st, 2015||

How do I sign up for Local Sol 100% locally-produced solar energy?

Sign up for Local Sol online or by phone at 1 (888) 632-3674. Please have your PG&E account information on hand to complete your enrollment. Local Sol is limited to approximately 300 customers.

Do I have to opt out by a certain time?

Customers may request to opt out of MCE service at any time. There is a five-day business window for processing opt-out requests, and your account must be transferred on your regularly scheduled meter read date. If you request to opt out of MCE service after 60 days of service, PG&E will prohibit you from returning [...]

By |November 21st, 2015||

How do I opt out to choose PG&E’s generation service instead of MCE’s?

Customers may opt out online or by phone at 1 (888) 632-3674. Please have your PG&E bill or account information on hand in order to process your request.

By |November 21st, 2015||

Can I switch between Light Green, Deep Green, and Local Sol?

Yes. MCE customers can switch between the Light Green, Deep Green, and Local Sol products at any time by calling us at 1 (888) 632-3674 or emailing info@mcecleanenergy.org. Please have your PG&E account information on hand to complete your change.

By |November 21st, 2015||
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