Customers may request to opt out of MCE service at any time. There is a five-day business window for processing opt-out requests, and your account must be transferred on your regularly scheduled meter read date. If you request to opt out of MCE service after 60 days of service, PG&E will prohibit you from returning to MCE for one year. In addition, PG&E provides two options for customers who wish to return to PG&E after the first 60 days of service:
- A customer may request to return to PG&E by providing 6 months advance notice. The customer will continue to receive energy from MCE for 6 months, after which time they will return to PG&E. PG&E will apply their standard rates upon the customer’s return.
- A customer may request to return to PG&E immediately, but will be subject to PG&E’s Transitional Bundled Commodity Cost (TBCC) rate program for 6 months instead of PG&E’s traditional rates. PG&E’s TBCC rate is transitional and varies from month to month.
Customers should contact PG&E for more information about TBCC and their options for returning to PG&E after the first 60 days of service with MCE.